Kellye Testy & Mark LaScola
The Road to Sustainable Modernization Runs Through Collaborative Redesign:
How One Business Modernized its Operating Model
and Improved Performance
Overcoming a Cluster of Internal/External Challenges
Most businesses today must respond to pressures brought about by new ways of working, data and digital transformation, growth, changing customer expectations, regulatory demands, and evolving delivery channels. For the Law School Admission Council (LSAC), these pressures, and more (e.g. access, admissions, changing law education programs), compounded by running an outdated operating model created road blocks to performance.
For former Law School Dean and LSAC CEO, Kellye Testy, modernizing LSAC’s operating model quickly while genuinely engaging its staff from the start was a fundamental requirement. Leveraging ON THE MARK’S collaborative approach engaging key stakeholders, customers, its board, and the entire employee population, the redesign took less than one year to complete.
CEO Testy, and Mark LaScola, Managing Principal of ON THE MARK, will take you through an interactive journey of LSAC’s operating model modernization, its challenges, wisdoms, and impacts on the LSAC and the broader law education ecosystem.
Kellye Y. Testy is the President and Chief Executive Officer of the Law School Admission Council, a 350-employee nonprofit organization that serves as the leading assessment, data, and technology hub for law schools and their candidates in the United States, Canada, and throughout the world.
Named the nation’s second most influential leader in legal education in 2017, Dean Testy joined LSAC after leading the University of Washington School of Law for eight years as the school’s 14th dean and the first women to hold that post.
Dean Testy served as president of the American Association of Law Schools (AALS) in 2016. She is a first-generation college graduate who is proud to have obtained both her undergraduate degree (Journalism) and her law degree from Indiana University in Bloomington, her hometown.
Mark LaScola is the Founder and Managing Principal of ON THE MARK, the leading global boutique collaborative organization design consultancy with over 400 redesigns completed for every type of business function and enterprise wide across five continents, over 35+ countries across most industry sectors.
In business for 30 years, Mark authored one of the industry’s most comprehensive, integrated and holistic redesign solutions. OTM has trained and developed over 5000 internal change agents and leaders in our solution.
Mark gives back to our industry by serving as a Board member of the EODF, ODI and Organization Design Community (ODC) and an active catalyst to glue up our profession across the globe. Growing up in a working-class family, Mark is a first-in-his-family college grad obtaining his BA and MS degrees and is an avid soccer fan.