Designing for Digital Solutions
In 2002 Jay Galbraith wrote a classic article on designing for solutions. At the time, the IBM transformation from hardware to software and professional services was unprecedented. Today, this type of business transformation is a requirement for many established companies.
At the 2017 ODF conference, we heard about the GE’s aspirations to become the platform for the “industrial internet.” In 2018, we continue this discussion about what needs to change organizationally to go from offering great products to a delivering integrated, complex solutions and customer experiences.
We’ll share what we are learning from both traditional industrials as well as omni-channel retailers that are looking to integrate direct, wholesale, and retail and meet the customer where they want to shop with a seamless experience.
We will co-present with a client, to be determined.
Amy Kates, Managing Partner, serves as a trusted advisor to business leaders in successful companies around the world, working with them to assess organizational issues, reshape structures and processes, and build depth of management capability. She is a skilled diagnostician and designer and helps her clients to understand organizational options and implications, and to make sound decisions.
Greg Kesler, Managing Partner, has led whole company, global redesign projects for many leading multi-national companies in the consumer packaged goods, food and beverage, capital equipment, life sciences and healthcare sectors. He provides counsel to CEOs and executive teams in designing and activating global operating models and governance practices in large multi-national organizations. He has developed and implemented succession-planning and executive assessment practices at numerous major companies.