Org Design in Practice

Reinventor Organization:
What It Is and What Organizations Need to Do
to Become a Reinventor

Kent McMillan & Todd Christian – Accenture’s
Operating Model and Organization Design Practice

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In the face of ever accelerating disruption, the buzz around reimagining traditional organizational constructs and practices is louder than ever. Join a conversation around innovative, yet practical, operating model shifts and the Seven Features of the Reinventor Organization.

In this session, participants will hear how leaders looking toward the future are continually building new organizational capabilities in the face of uncertainty and technological advancements. Rather than redesigning, reorganizing or restructuring – all backward-looking activities – they are looking forward and reinventing strategies and business models. One where they continuously reinvent themselves, morphing with market dynamics, embracing new technology and staying in tune with customer, employee, and societal expectations. We will describe the Seven Features of the Reinventor Organization, and the key organization shifts alongside each:

    1. Connected and empowered
    2. Adaptive and scaled
    3. Integrated around outcomes
    4. Automated and augmented
    5. Skills and aspiration driven
    6. Ecosystem powered
    7. Always pursuing performance

Kent McMillan is a thought leader, innovator, consultant, and a regular speaker in the area of operating model and organization design and implementation. A trusted advisor to CEOs and executive teams, he has helped many of the world’s most recognized brands to achieve enterprise-wide operating model transformations – solving for their most complex challenges including new business strategies, cost optimization, mergers, enterprise agility, and digital transformation. He has an extensive track record of delivering on clients’ ambitious growth, profitability, and sustainability objectives.

As a managing director at Accenture, he has built a world-class team and developed market-leading methodologies and tools, holding two US patents for Accenture’s organization analytics and design platform.

Kent recently co-authored the two times award winning book Rethinking Operating Models and has written and contributed to numerous research papers and thought leadership publications throughout his career. With over two decades at the intersection of people and technology, he continues to shape future-ready organizations capable of thriving in an ever-evolving landscape.

Todd Christian is a Charlotte-based Managing Director with 30 years’ experience in organization design and transformation efforts, merger and acquisition integration, and project, program and portfolio management.

He has led operating model and transformation efforts for more than 30 companies, guiding executives to develop a chain of logic with which to make trade-off decisions, clarifying which organizational capabilities will be required to achieve strategic goals, and developing practical plans to deliver on these intentions.

Todd has served on the Board of Directors for the Organization Design Forum and serves on the Advisory Board for the Talent and Organization Development Master’s program for Queens University of Charlotte.

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