Peer to Peer Consulting – Dec 6th – Collective Accountability for Complex Systems?
December 06, 2017
11:00 am - 12:15 pm
We invite you to join a
Peer-to-Peer Consulting session
. . .
Collective Accountability for Complex Systems?
. . .
ODF community member, Bill Zybach, will facilitate this 75-minute session offering the opportunity for ODF Advisory Board member, Naomi Stanford, to present a challenge and receive input from fellow designers encouraging knowledge exchanges that support the theory and practice of organization design. . .
Work process flows almost always cross organizational boundaries, either internal boundaries or between organization boundaries. This can create difficulties, bottlenecks, and failure points at the intersects and hand-overs. Assigning a single person accountability for the process flow does not allow for the fact that the accountable person may not have control over the people along the flow. These people may be working on other flows, have different priorities, and different performance measures. Along the flow, people may have the power to slow or stop the flow.
Imagine a design that assumed a collective accountability to maintain process flow. How could this be designed?