00:20:04 Jennifer Sparks Taylor (USC CEO): To learn more about CEO and Org Design offerings, visit ceo.usc.edu. 00:29:39 Susan Kelliher: The quote at the bottom of this page is THE Headline. :-) 00:29:53 Doug Neumann: Reacted to "The quote at the b..." with ❤️ 00:30:08 Robert Stevens: Reacted to "The quote at the bottom of this page is THE Headline. :-)" with ❤️ 00:30:32 Tara Nofziger: Reacted to "The quote at the bottom of this page is THE Headline. :-)" with ❤️ 00:32:02 Sharahn Monk: Reacted to "The quote at the b..." with ❤️ 00:32:15 Jacqueline Gargiulo: Reacted to "The quote at the bottom of this page is THE Headline. :-)" with 👆🏻 00:37:46 Lynn Strang: Reacted to "The quote at the bottom of this page is THE Headline. :-)" with 👍 00:38:58 Molly Breazeale: Reacted to "The quote at the bot..." with 👍🏻 00:35:56 Matt Cinelli: How do you track and measure cognitive load, before or after the AI redesign? 00:36:08 Emer Wynne: Reacted to "How do you track and measure cognitive load, before or after the AI redesign?" with 👍 00:36:11 Lauren Mobertz: Reacted to "How do you track and measure cognitive load, before or after the AI redesign?" with 👍 00:36:16 Jacqueline Gargiulo: Reacted to "How do you track and measure cognitive load, before or after the AI redesign?" with 👆🏻 00:37:37 Sheila Hines Edmondson: Reacted to "How do you track and measure cognitive load, before or after the AI redesign?" with 👍 00:42:12 Amanda Richardson: Reacted to "How do you track a..." with 👍 00:43:13 Jean Acharya: Reacted to "How do you track and measure cognitive load, before or after the AI redesign?" with 👍 00:48:24 Robert Stevens: Reacted to "How do you track and measure cognitive load, before or after the AI redesign?" with 👍 00:49:21 Robert Stevens: Replying to "How do you track and measure..." Fair question - I do not believe that is happening across the Federal Government. 00:49:32 Ann Ross: Reacted to "How do you track and measure..." with 👍 00:37:09 Jacqueline Gargiulo: I find the mental load akin to parenting. 😅 00:37:28 Matt Cinelli: Reacted to "I find the mental load akin to parenting. 😅" with 😂 00:37:35 Lynn Strang: Reacted to "I find the mental load akin to parenting. 😅" with 😂 00:37:56 Caroline HEWINGS: Reacted to "I find the mental ..." with ❤️ 00:38:00 Mira Moss: This reflects to me that we are trying to "manage" AI outputs the same way we manage human outputs - the speed and scale is not the same. This is an opportunity to take a different approach. 00:38:27 Jacqueline Gargiulo: Reacted to "This reflects to me that we are trying to "manage" AI outputs..." with 🧐 00:38:36 Roberto Pezza: Reacted to "This reflects to me that we are trying to "manage" AI outputs..." with 👍 00:38:44 Nazeer Sultan: Reacted to "This reflects to me that we are trying to "manage" AI outputs..." with 👍 00:39:52 Molly Breazeale: People support a world they help create, so bring them into the decision making process early and often. 00:40:03 Jacqueline Gargiulo: Reacted to "People support a world they help create, so bring them into the decision making process early and often." with 👆🏻 00:40:06 Emer Wynne: Reacted to "People support a world they help create, so bring them into the decision making process early and often." with 👍 00:40:25 Alice Alves: Reacted to People support a wor... with "💯" 00:41:04 Doug Neumann: Reacted to "People support a w..." with ❤️ 00:42:16 Julie Nygard: Reacted to "People support a w..." with ❤️ 00:42:25 Sheila Hines Edmondson: Reacted to "People support a w..." with 👍 00:43:42 Tim Nolan: Reacted to "People support a w..." with 💯 00:40:12 Nazeer Sultan: But with a deeper sensitivity to Culture and People 00:42:01 Nazeer Sultan: But agree that the design work is not benefiting from AI power 00:42:21 Jo Ann Hair: Is there anything new or different in this AI example, vs. another op model change during a merger with all the complexity? 00:45:06 Jacqueline Gargiulo: Reacted to "Is there anything new or different in this AI example..." with 🧐 00:43:04 April Kuras: Bless you 00:43:17 Amanda Richardson: Reacted to "Bless you" with 😂 00:44:36 Mira Moss: Scaling is a potential risk multiplier. Pilots can't address scale risking very well. 00:44:52 Erin Garland: Reacted to "Scaling is a potential risk multiplier. Pilots can't address scale risking very well." with 👍 00:45:20 Jacqueline Gargiulo: Reacted to "Scaling is a potential risk multiplier. Pilots can't address scale risking very well." with 🧐 00:46:17 James Dowling: Big Risk if source data integrity is not very high to begin with. AI retrain when compensation for missing and faulty data is often upstream of analysis and insight. 00:46:32 Lynn Strang: Reacted to "Big Risk if source data integrity is not very high to begin with...." with 👍 00:46:32 Jacqueline Gargiulo: Reacted to "Big Risk if source data integrity is not very high to begin with..." with 👆🏻 00:46:48 emmanuelle Moreau: Reacted to "Big Risk if source..." with 👍 00:47:39 Emer Wynne: How does the AI product relate to the business and the value it is seeking to create? 00:48:20 Roberto Pezza: How and where the value is created? 00:48:30 Emer Wynne: Reacted to "How and where the value is created?" with 👍 00:48:30 Jacqueline Gargiulo: What is the data and data structure the AI program will access? How quickly we move forward depends on accessing data that supports the effort. 00:48:34 April Collins: What outcome are you trying to achieve? 00:49:12 Kristin Stamilio: Reacted to "What outcome are you trying to achieve?" with 00:49:42 Kassie Wheeler: Reacted to "What outcome are you trying to achieve?" with ☝️ 00:48:35 Diana Larsen: Thinking about organizations as Complex Adaptive Systems (CAS), does the tool we propose to use guide and govern for value over speed? 00:48:48 Emer Wynne: Reacted to "Thinking about organizations as Complex Adaptive Systems (CAS)..." with 👍 00:48:58 Jacqueline Gargiulo: Reacted to "Thinking about organizations as Complex Adaptive Systems (CAS)..." with 🧐 00:48:36 Lynn Strang: Q: ‘what current pain point in this workflow would you most hope to alleviate with AI?’ 00:48:55 Ann Ross: Reacted to "Q: ‘what current pain point..." with 👍 00:49:11 Jacqueline Gargiulo: Reacted to "Q: ‘what current pain point..." with 👆🏻 00:49:56 Kassie Wheeler: Reacted to "Q: ‘what current pain point..." with 👍 00:48:36 James Dowling: Q#1 What workarounds and patches to data are you required to make to produce what is expected of you? 00:48:38 Doug Neumann: Question: Where is there a need for deeper judgement and context within the workflow? 00:49:09 Ann Ross: Reacted to "Question: Where is there a need for deeper judgement and context within the workflow?" with 👍 00:48:41 Tara Nofziger: How does the current workflow support the mission/org objectives, and what are the current gaps? What is the anticipated potential value of implementing AI in this area? 00:49:12 Erin Garland: Reacted to "How does the current workflow support the mission/org objectives..." with 👍 00:49:21 Ann Ross: Reacted to "How does the current workflow support the mission/org objectives..." with 👍 00:49:04 Jo Ann Hair: How will AI integration success be measured? 00:49:05 Jardena London: How will we use AI to expose our blind spots and risks? 00:50:28 Diana Larsen: Reacted to "How will we use AI to expose our blind spots and risks?" with 👍🏼 00:49:14 Malik Saric: What is the business strategy & business case for this AI implementation? 00:51:19 Kristin Stamilio: Reacted to "What is the business strategy & business case for this AI implementation?" with ☝️ 00:49:24 Alison McMillan: What is the business outcome you want to achieve? 00:49:34 Tara Nofziger: Reacted to "What is the business outcome you want to achieve?" with 👍🏻 00:49:24 Bhavna K: Question : What results / KPI changes is the leadership looking to achieve from this workflow? SLOW DOWN : lack of clarity and lack of agreement in the leadership as to what KPI changes are truly important to the strategy 00:49:38 Tara Nofziger: Reacted to "Question : What results / KPI changes is the leadership ..." with 👍🏻 00:51:40 Kristin Stamilio: Reacted to "Question : What results / KPI changes is the leadership..." with ☝️ 00:49:28 Vijaya Devi: how do i assess org readiness? 00:49:29 Mark Vasko: What are the problem/opportunities we're trying to address? What are the things we think needs to remain intact as it is today and why How are we looking to engage the team members in the process? 00:49:38 Molly Breazeale: What does success look like when AI adoption is complete? (Look like/sound like?) 00:49:48 Erin Garland: Reacted to "What does success..." with 👍 00:50:16 Mark Vasko: Reacted to "What does success..." with 👍 00:49:58 Ann Ross: Reacted to "What does success..." with 👍 00:49:45 Matt Cinelli: What has the group's previous experience with technology implementation been like? | Does the current sentiment indicate we should pause and collect more input from the affected users/ employees? 00:49:47 James Dowling: Q2: What is the source of prior-period adjustments if any? 00:49:49 Jodie Goulden: What value do you hope to create? SLOW DOWN: if there are signals that people are stressed, burnt out 00:49:53 Nazeer Sultan: What are other options to deliver value.Is this needed 00:50:04 Erin Garland: Reacted to "What are other options to deliver value.Is this needed " with 👍 00:49:59 emmanuelle Moreau: how does the workflow create value and what is the AI opportunity and how do we measure that? 00:51:54 Matt Cinelli: Reacted to "how does the workflow create value a..." with ❤️ 00:50:03 Mira Moss: 1) AI tool maturity - what problem or value is the tool supposed to be solving? 2) Where is the organization at each level in documenting / and or / measuring their workflows and outcomes - do they know what levers to push and where the friction / opportunities exist? 3) What is the current climate / sentiment for AI across the organization? How widespread is the use 4) Is there governance or thought to responsible AI use? 00:50:03 Abby Allen: Are we committing to keep current headcount? 00:50:07 Lynn Strang: Slow down: if there is no clear sense or acknowledgement of the risks in introducing AI 00:50:07 Derek Bostic: Question: What assumptions need to be validated and challenged prior to introducing AI? 00:50:27 Erin Garland: Reacted to "Question: What assumptions need to be validated ..." with 👍 00:50:10 Amanda Richardson: What is the problem we're trying to solve? How much do you want it to shift by/what are the key outcomes to achieve? What data will we use to understand the impact of intervention? 00:51:35 Jodie Goulden: Reacted to "What is the problem we're trying to solve? How much do you want it to shift..." with 👍 00:50:17 Sheila Hines Edmondson: Where is the workflow working well and aligned to one-mission? Where are the bottlenecks or friction points? How do we measure success and value? (if we aren’t clear here, slow down). 00:51:23 Jodie Goulden: Reacted to "Where is the workflow working well and aligned ..." with 👍 00:51:37 Matt Cinelli: Reacted to "Where is the workflow working well and aligned..." with ❤️ 00:50:21 Paul Riester: At this starting point, to what degree are the in scope roles, JDs, and work processes visible/documented/standardized? 00:50:29 Catherine Ferguson: QUESTION: Where is most of the value added? SLOW DOWN: If they're cutting cost in people to fund AI development without clarity on how one replaces the other 00:51:18 Lynn Strang: Reacted to "QUESTION: Where is most of the value added? SLOW DOWN: If they're cutting cost..." with 👍 00:51:10 Jodie Goulden: Reacted to "QUESTION: Where is most of the value added? SLOW DOWN: If they're cutting cost..." with 👍 00:50:32 James Dowling: Q#3 Describe the ideal future state of fulfilling the purpose of your enterprise? 00:50:50 Jardena London: Q2: Slow down if we are becoming more scattered and going in different directions. 00:51:19 Matt Cinelli: Reacted to "Q2: Slow down if we are becoming more scattered amd going in different directions." with 👏 00:50:52 Kanya Pannell: What outcome really matters in this workflow, and how will we know it improved? 00:51:10 Matt Cinelli: Reacted to "What outcome really matters in this workflow, and how will we know it improved?" with ❤️ 00:52:18 Jodie Goulden: Reacted to "What outcome really matters in this workflow, and how will we know it improved?" with 👍 00:50:54 Adrian Clarke: What are the hardest things to get done round here? What are the easiest? 00:51:00 Jodie Goulden: Reacted to "What are the hardest things to get done round here? What are the easiest?" with 👍 00:51:16 Christine Seiger: We don't have to "introduce AI". Everybody is already using it... (Academia)… what should a strategy and certain guidelines entail to still foster bottom up activities and organizational learning 00:51:38 Tim Nolan: Reacted to "We don't have to "introduce AI". Everybody is already ..." with 👍🏻 00:51:48 Kanya Pannell: SLOW DOWN: If there’s no owner, no baseline, or the workflow is too high-stakes to learn on. 00:51:55 Erin Garland: Reacted to "SLOW DOWN: If there’s no owner, no baseline, or the workflow is too high-stakes to learn on." with 👍 00:52:23 Emer Wynne: Reacted to "SLOW DOWN: If there’s no owner, no baseline, or the workflow is too high-stakes to learn on." with 👍 00:51:55 Nazeer Sultan: What are we solving for? 00:52:45 Kristin Stamilio: Reacted to "What are we solving for?" with ☝️ 00:53:51 Nazeer Sultan: Accuracy has a risk/ Reward relationship? 00:54:03 Jacqueline Gargiulo: Reacted to "Accuracy has a risk/ Reward relationship? " with 👆🏻 00:54:24 Susan Kelliher: The thing that strikes me is that metrics often center around efficiency - reduced time, cost, reduced staffing. It would be great to focus on what the customer experience is today and what would it look like to delight them. Metrics built around that may get to a mode positive use and experience with AI. 00:54:40 Erin Garland: Reacted to "The thing that strikes me is that metrics often center around efficiency..." with 👍 00:54:43 Kristen Snow: Reacted to "The thing that strikes me is that metrics often center around efficiency..." with 👍 00:54:51 Jacqueline Gargiulo: Reacted to "The thing that strikes me is that metrics often center around efficiency..." with 🧐 00:55:10 Emer Wynne: Reacted to "The thing that strikes me is that metrics often center around efficiency..." with ❤️ 00:56:39 Lynn Strang: Reacted to "The thing that strikes me is that metrics often center around efficiency..." with ❤️ 00:54:28 Mira Moss: Recent research from the Wharton School says the majority of leaders are focusing on AI as a cost efficiency tools in the next 12-24 months. That short term lens is problematic for the longer term organization effectiveness standpoint in my opinion. 00:54:42 Emer Wynne: Reacted to "Recent research from the Wharton School says ..." with ❤️ 00:54:49 Susan Kelliher: Reacted to "Recent research fr..." with ❤️ 00:54:53 Erin Garland: Reacted to "Recent research from the Wharton School says " with ❤️ 00:54:56 Emer Wynne: Reacted to "Recent research fr..." with 👍 00:54:57 Bhavna K: Reacted to "Recent research fr..." with ❤️ 00:55:06 Jacqueline Gargiulo: Reacted to "Recent research from ..." with 👆🏻 00:56:09 Beth Gunderson: Reacted to "Recent research fr..." with 👍 00:56:31 Lynn Strang: Reacted to "Recent research from..." with ❤️ 00:59:18 emmanuelle Moreau: Reacted to "Recent research fr..." with 👍 00:56:15 Nazeer Sultan: Strategy and Brand should determine focus& value 00:56:23 Emer Wynne: Reacted to "Strategy and Brand should determine focus& value" with 👍 00:56:54 Diana Larsen: Replying to "Strategy and Brand ..." “Should” but often don’t. 01:00:42 Jo Ann Hair: Anything truly different due to the nature of AI? E.g., how you design governance for accuracy vs speed? 01:01:19 Erin Garland: Reacted to "Anything truly different due .." with 💡 01:01:48 James Dowling: Consider exploring "problems" via exploring and idealized future state. If the purpose of the program is to implement one or more AI applications, you have limited solution options.. 01:02:10 Nazeer Sultan: This perspective is serving as a good Engagement Tool 01:02:20 Molly Breazeale: Decisions create conditions for the work, but relationships and people power results. It's never an either/or but both. 01:02:38 Emer Wynne: Reacted to "Decisions create conditions for the work,..." with ❤️ 01:02:39 James Dowling: I'd add Redefine (the challenge) to the list of four. 01:03:05 Mira Moss: Yes! Pilot is often cast as a technology effort but exactly what your are saying - a perfect place where OD can guage readiness and adjust before scaling. 01:04:08 Jodie Goulden: Pause might be a challenging message to some audiences. Perhaps by intention! Another framing might be "first we need to build the conditions for success" 01:04:23 Erin Garland: Reacted to "Pause might be a challenging message to some audiences..."" with ❤️ 01:04:35 Jardena London: Reacted to "Pause might be a challenging message to some audiences..." with 👍 01:04:41 Kristin Stamilio: Reacted to "Pause might be a challenging message to some audiences..."" with ❤️ 01:04:52 Mira Moss: Reacted to "Pause might be a c..." with 👍 01:04:25 Matt Cinelli: What can be done when middle managers want their pilot to be successful but can't ro won't adjust to results suggesting we should adapt? 01:04:30 James Dowling: Add, How do we make the workplace and work a source of pride for workers? 01:05:54 Bhavna K: Reacted to "Add, How do we mak..." with ❤️ 01:06:29 Jo Ann Hair: How do we blueprint for accuracy when AI continues to develop? 01:06:54 Molly Breazeale: Does human-centered design change our definition of organization design as practitioners in the field 01:07:18 Jodie Goulden: Reacted to "Does human-centered design change our ..." with 👍 01:11:22 Jacqueline Gargiulo: Reacted to "Does human-centered design change our..." with 🧐 01:13:01 Susan McCarthy: AI redesign is an organizational transformation opportunity as a system in all of its factors 01:13:14 Jacqueline Gargiulo: Reacted to "AI redesign is an organizational transformation opportunity ..." with 👆🏻 01:13:14 Susan Kelliher: Love that you used loquacious in a sentence - :-) 01:13:22 Jacqueline Gargiulo: Reacted to "Love that you used loquacious in a sentence - :-)" with 👆🏻 01:13:27 Julie Nygard: Reacted to "Love that you used loquacious in a sentence - :-)" with 😂 01:13:35 Jacqueline Gargiulo: Replying to "Love that you used loquacious in a sentence - :-)" Right! Great word! 😅 01:13:38 Tim Nolan: 👏🏻👏🏻👏🏻 01:13:50 Diana Larsen: Reacted to "👏🏻👏🏻👏🏻" with 👍🏼 01:14:23 Bhavna K: This was such a practical take on the application of OD to an AI transformation 01:14:33 Tara Nofziger: Great session! Thank you Tey’ and Robert! 01:14:40 Jacqueline Gargiulo: I attended a workshop on this matter at the recent OD Out Loud Revival. It's a huuuuuge question. 01:14:47 Molly Breazeale: Bravo! Great presentation. 01:14:48 Jennifer Sparks Taylor (USC CEO): Thank you Tey’ and Robert and the OPM Team! Great learnings! 01:15:01 David Clements: thank You Rob and Tey - great session 01:15:07 Doug Neumann: Thank you for a great presentation! 01:15:08 emmanuelle Moreau: great session, thank you for sharing your experience and insights. 01:15:09 Emer Wynne: Thank you so much Tey and Robert. I really appreciate your sharing so generously with us. 01:15:34 Christine Seiger: Thank you!! 01:15:35 Jean Acharya: Thank you!