The Redesign of Gillette Children’s Specialty Healthcare:
A rare conversation with Gillette Executives regarding their Transformation during Covid
November 2nd | 11:00 AM – 12:30 PM(EDT)
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Gillette Children’s Specialty Healthcare is committed to providing excellent care to children and families with complex medical needs. That is the core of Gillette’s mission. While essential to maintain the core of its compelling mission, Barbara knew it was also critical for Gillette to significantly strengthen its innovation capabilities to maintain their leading position while addressing performance shortfalls and gaps that would continue to burden and hold back Gillette over time.
It’s a rare opportunity to listen to and talk candidly with a CEO and EVP/General Counsel about their efforts to modernize an operating model. Joining Barbara Joers and Paula Montgomery will be Mark LaScola, Managing Principal of OTM and the lead Consultant for the Gillette project.
Gillette needed more substantive change beyond the changes already made. But how do you substantively change a business that’s been operating for over 120 years with legacy behaviors deeply engrained? Having witnessed firsthand the collaborative modernization of Children’s Miracle Network Hospitals (CMNH) operating model as a Board Member for CMNH, Barbara reached out to OTM in Oct/Nov 2018. By early Jan 2019, she decided to complete a redesign of Gillette ensuring their operating model was fit to propel them into the future.
From the beginning, Barbara involved 20-30 leaders from across the administrative and clinical parts of the Gillette business to build both support and “stickiness” for change. Working in increments of three-to-four-hour virtual workshops, it took one year to move from Current State Review to Implementation
Curious? Looking for a deeper overview of the session? Click here
 Barbara Walczyk Joers – CEO and President, Gillette Children’s Specialty HealthcareBarbara has served at Gillette Children’s Specialty since late 2013. As the nation’s first hospital dedicated to serving children who have disabilities, Gillette provides subspecialized care to children who have complex, rare or traumatic conditions affecting the neurological, muscular and/or skeletal systems. With more than twenty-five years of experience in healthcare, Barbara has a focus on strategic performance and change management as well as health policy and advocacy. |
 Paula M. Montgomery, Esq. Executive VP of Administrative Affairs and General Counsel, Gillette Children’s Specialty HealthcarePaula joined Gillette as the first Legal Counsel in 2014. Currently, reporting to the CEO of the hospital, she oversees the marketing and communications team, external affairs and public policy, human resources, quality, safety, legal, compliance and risk management functions at Gillette. |
 Mark LaScola. Founder and Managing Principal, On-The-MarkMark founded OTM in 1990 after completing a Bachelor of Arts in Psychology from Fresno State University (1980) and an interdisciplinary Master of Science in Marriage and Family Therapy from San Jose State University (1985) – where his work focused on systems theory and its application to human systems and processes.Having himself successfully delivered over 300 redesigns and 600 engagements, has trained and developed approximately 5,000 executives, managers and internal change agents – across a broad and diverse range of industries on six continents and over 20 countries on OTM’s comprehensive solutions. |
The conversation will be hosted in Howspace – a great platform offering pre & post-session engagement. We introduced this tool to our 2021 Conference attendees and are excited about how enhances the learning opportunity. Once you register, be on the lookout for an email from @in.howspace.com – it may get snagged by your spam filter.
