An integrated organizational configuration of people (roles, accountabilities, structures, skills), processes (workflows, routines, procedures) and technology (infrastructure, applications) to define value propositions and deliver products and services made possible by the capabilities of digital technologies. The digital work systems approach is an organizational design that brings together people, processes, technology (and information) in a manner that optimizes the “fit” among them in order to produce high performance in terms of the effective response to customer requirements and other environmental demands and opportunities.
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