An approach to action research and design that looks at multiple levels–a whole system–that interconnect and provide feedback and feed forward. There are at least three levels of design: Macro, Mezzo, and Micro. Macro is typically the highest level, aligning to the industry, markets and strategy of the company. Mezzo, is referred to as the mid-level, more operational details of the organization from business units to functions and departments. Micro is the term used to define the work group/team level, day-to-day tasks and responsibilities. This includes how teams function, collaborate within and across their unit and deliver on their promises.
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