Hupp, T., Polak, C., Westgaard, C. (1995), Designing Work Groups, Jobs and Work Flow. San Francisco: Jossey-Bass

Table of Contents: What Makes a Work Group or Department Effective? – Defining the Purpose and Scope of the Redesign Effort – Environmental Analysis: Identifying Critical Goals, Demands, and Constraints – Technical Process Analysis: Understanding How the Group Creates Its Products and Services – Human Systems Analysis: Understanding How People and Jobs Are Organized and Supported – Goal Design: Matching Work Group Goals to Environmental Demands – Technical Process Design: Building Speed, Focus, and Integration into the Flow of Work – Human Systems Design: Building Initiative and Teamwork into Jobs – Implementation: Managing the Transition from Plans to Reality – From Full Warehouse to Just-in-Time: Case Study of Redesigning the Brandon Companies Distribution Department

Description: In the book is presented an integrated approach to using the most powerful reengineering tools to design single work units that are productive, responsive, and build participant ownership and commitment. Furthermore, this practical tool kit includes techniques for analyzing and designing daily work flow, group structure, and job responsibilities of intact work groups. Useful when you need to get down to the nitty-gritty of job and work design.