Reinventor Organization:
What It Is and What Organizations Need to Do
to Become a Reinventor
Kent McMillan & Tom Falkowski – Accenture’s
Operating Model and Organization Design Practice
In the face of ever accelerating disruption, the buzz around reimagining traditional organizational constructs and practices is louder than ever. Join a conversation around innovative, yet practical, operating model shifts and the Seven Features of the Reinventor Organization.
In this session, participants will hear how leaders looking toward the future are continually building new organizational capabilities in the face of uncertainty and technological advancements. Rather than redesigning, reorganizing or restructuring – all backward-looking activities – they are looking forward and reinventing strategies and business models. One where they continuously reinvent themselves, morphing with market dynamics, embracing new technology and staying in tune with customer, employee, and societal expectations. We will describe the Seven Features of the Reinventor Organization, and the key organization shifts alongside each:
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- Connected and empowered
- Adaptive and scaled
- Integrated around outcomes
- Automated and augmented
- Skills and aspiration driven
- Ecosystem powered
- Always pursuing performance
Kent McMillan is a thought leader, innovator, consultant, and a regular speaker in the area of operating model and organization design and implementation. A trusted advisor to CEOs and executive teams, he has helped many of the world’s most recognized brands to achieve enterprise-wide operating model transformations – solving for their most complex challenges including new business strategies, cost optimization, mergers, enterprise agility, and digital transformation. He has an extensive track record of delivering on clients’ ambitious growth, profitability, and sustainability objectives.
As a managing director at Accenture, he has built a world-class team and developed market-leading methodologies and tools, holding two US patents for Accenture’s organization analytics and design platform.
Kent recently co-authored the two times award winning book Rethinking Operating Models and has written and contributed to numerous research papers and thought leadership publications throughout his career. With over two decades at the intersection of people and technology, he continues to shape future-ready organizations capable of thriving in an ever-evolving landscape.
Tom Falkowski is Managing Director in Accenture’s Operating Model and Organization Design Group and Global Lead for Op Model and Organization Design Digital Disruption.
Tom consults with CEOs and other senior leaders on their enterprise operating model, helping them to puzzle through the relationship between global business units, global functions, and geographies. More and more those conversations include how data and technology will Impact their operating model and ways of working.
He is a member of Accenture’s Generative AI Center of Excellence with a focus on how data and AI impact talent and organizations and co-author of Accenture’s research on the Tech-Powered Operating Model
Tom brings a unique perspective drawn from his broad business, leadership, and consulting experience. As a business leader, Tom has led sales organizations, product groups, consulting organizations, and international teams. As a consultant, he has partnered with over 150 organizations on a range of topics including organization design and effectiveness, digital disruption, executive and leadership assessment and development, learning and performance strategy and change management/culture change.
Tom is a veteran of the U.S. Air Force and holds a Masters degree in Information Resource Management from the Air Force Institute of Technology and a Bachelors degree in Finance from Boston College.


