Levels of Analysis, Design and Action

An approach to action research and design that looks at multiple levels–a whole system–that interconnect and provide feedback and feed forward. There are at least three levels of design: Macro, Mezzo, and Micro. Macro is typically the highest level, aligning to the industry, markets and strategy of the company. Mezzo, is referred to as the mid-level, more operational details of the organization from business units to functions and departments. Micro is the term used to define the work group/team level, day-to-day tasks and responsibilities. This includes how teams function, collaborate within and across their unit and deliver on their promises.