Designing for Human + AI Work: Moving Beyond Performative Adoption to Purposeful Work Redesign

In partnership, The Center for Effective Organizations (CEO) & Organization Design Forum (ODF) welcome organization design practitioners and community members from the U.S. Office of Personnel Management (OPM). 

Organizations are moving quickly to adopt AI, but adding technology to work that has not been clearly designed can accelerate confusion just as easily as it accelerates performance.  In this interactive session, OPM organization design practitioners Robert Stevens and Tey Lundy will share lessons emerging from an ongoing federal organization design engagement and explore a practical question: What has to be true about the work before AI can support it responsibly and effectively?  

Using a live case, current research, and participant discussion, we examined the organizational conditions behind effective human + AI work—including workflow clarity, decision rights, governance, institutional knowledge, trust, and the role of human judgment. This is intentionally work in progress rather than a presentation of a finished solution, and we welcome the experience and perspectives of fellow practitioners.